Multifamily operations are evolving fast. As more multifamily operators bring AI-enabled technology into their workflows, expectations for operational efficiency, resident service quality, and leasing performance are rising. 

The adoption of AI and automation in property management operations has changed everything for you and your competitors — from resident expectations to maintenance timelines to expected profit margins. As you evaluate your operations, tech stack, and team at the end of the year, you will want to keep these shifting benchmarks in mind.

In this guide, you'll find:

• an overview of KPIs your operations & leasing teams should be tracking
• target benchmarks for 2026
• explanations of where and how to incorporate AI & automation into your process, and more.