MAINTENANCE ASSIST

Your AI-powered front line for resident requests.

Step away from the back-and-forth. ASSIST AI replies instantly, troubleshoots and resolves routine issues automatically, and escalates when hands-on follow-up is needed. It’s always on, always tracking, and built to reduce manual work.

Save time with instant responses and smart automation

Cut costs by avoiding unnecessary service calls

Keep residents happy with faster fixes and 24/7 support

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Learn More About ASSIST

 Free 30 Day Trial

HOW IT WORKS

From first request to final resolution—streamlined.

ASSIST steps in the moment a resident submits a request. It replies instantly by text, asks smart follow-up questions, and attempts to resolve the issue. If the problem requires on-site help, it escalates with full context—so your team can act quickly, without backtracking.

  • Trained on real maintenance workflows
  • Learns your properties over time
  • Fully customizable escalation logic
  • Works with (or without) your PMS 

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FAQs

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Can I integrate Maintenance ASSIST with my current property management platform?

Yes, Maintenance ASSIST is compatible with some property management systems including Buildium and Appfolio, and integration is simple. You will not need to unplug your current PMS in order to start using ASSIST. It can also stand alone if you do not wish to integrate.

How much does it cost?

When you sign up for Maintenance ASSIST, you get access to the software for free for one month. After your free one-month trial period, it costs $1.99 per unit per month, with a $50 monthly minimum. You'll also get free access to Payments ASSIST, which allows you to seamlessly and securely collect rent payments from your residents.

Can I try Maintenance ASSIST before I sign up?

Yes, you can demo our AI agent to see how it works by clicking here. We also offer a one-month free trial when you sign up.

How does the AI know how to resolve issues or answer questions about my property?

Our AI Assistant is trained using industry best practices, historical maintenance data, and expert-reviewed troubleshooting workflows. It identifies common property issues, offers guided troubleshooting, and knows when to escalate to a professional. To ensure reliability, the AI has strict guardrails to prevent unsafe recommendations or misdiagnoses. It won’t provide advice on regulated or high-risk issues, and it defers to experts when needed.

In addition, you'll have control over how the Assistant operates. You can suppress responses on specific topics, escalate certain requests to human staff, or customize responses to fit your property’s needs—ensuring it aligns with your policies while improving maintenance efficiency.

How do I begin using Maintenance ASSIST?

To get started with Maintenance ASSIST, schedule a demo here. A sales representative with extensive knowledge of the product will walk you through each feature. From there, if you choose to implement ASSIST at your company, an onboarding specialist will help you set up the software and answer any remaining questions. While we built ASSIST to be a user friendly, out-of-the-box solution, our onboarding team can ensure you are using the software optimally for your business. 

Who We Are

Founded by the creators of CarGurus and Tripadvisor, ApartmentAdvisor brings proven marketplace and technology expertise to apartment rentals. With ASSIST, we’re applying that experience to help property owners and operators run smarter, more efficient portfolios—through AI automation, analytics, and tools built for the way property management really works.