Introducing Maintenance Assist

AI-Powered Maintenance Mangement.

Step away from the back and forth. Maintenance Assist triages requests, troubleshoots with renters, and escalates when needed—so issues get resolved faster with less effort and less cost.
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How It Works

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24/7 Issue Support

The moment a renter submits a maintenance request, our trained AI assistant replies instantly via text—gathering details, troubleshooting issues, and when possible, guiding renters through quick fixes to reduce unnecessary service calls.

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Smart Triage, Efficient Resolutions

Our AI analyzes each request and prioritizes issues for you automatically—reducing back-and-forth and saving you time. Whether it’s an urgent repair or a fix to be scheduled, you’ll know exactly when and how to step in.

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Seamless Tracking & Integration

All interactions are logged in your Assist dashboard and can also integrate with your property management system, keeping maintenance requests organized and easy to manage.

FAQs

Learn More

Can I integrate Maintenance Assist with my current property management platform?

Yes, Maintenance Assist is compatible with some property management systems including Buildium -- integration is simple. It can also stand alone if you do not wish to integrate.

How much does it cost?

Your first month trial with Maintenance Assist is free. Thereafter, it's $1.99 per unit per month, with a $50 monthly minimum. You'll also get free access to Price Assist, our intelligent rent pricing tool to help you set your rent prices optimally.

Can I try Maintenance Assist before I sign up?

Yes, you can interact with our tool to see how our AI assistant works. We also offer a one month free trial. 

How does the AI know how to resolve issues or answer questions about my property?

Our Maintenance Assistant is trained using industry best practices, historical maintenance data, and expert-reviewed troubleshooting workflows. It identifies common property issues, offers guided troubleshooting, and knows when to escalate to a professional. To ensure reliability, the AI has strict guardrails to prevent unsafe recommendations or misdiagnoses. It won’t provide advice on regulated or high-risk issues and defers to experts when needed.

In addition, you'll have control over how the Assistant operates. You can suppress responses on specific topics, escalate certain requests to human staff, or customize responses to fit your property’s needs—ensuring it aligns with your policies while improving maintenance efficiency.

Our Story

Transforming the Rental Experience.

Every breakthrough begins with rethinking the way things work. At ApartmentAdvisor, we saw an industry burdened by inefficiency, complexity, and outdated tools. So, we set out to reimagine it. Founded by the innovators behind CarGurus and Tripadvisor, we bring decades of experience building transformative platforms that empower users.

With ApartmentAdvisor Assist™, we’ve applied our deep technology expertise and hands-on rental market experience to help property owners run their businesses more efficiently. From attracting quality residents to managing maintenance to streamlining rent collection, Assist simplifies your operations—saving time, reducing hassle, and driving better business results.