Your AI-powered front line for resident requests.
Step away from the back-and-forth. ASSIST AI replies instantly, troubleshoots and resolves routine issues automatically, and escalates when hands-on follow-up is needed. It’s always on, always tracking, and built to reduce manual work.
Save time with instant responses and smart automation
Cut costs by avoiding unnecessary service calls
Keep residents happy with faster fixes and 24/7 support
Easy to Get Started. Built to Work With What You Already Use.
No complex setup. No platform switch. Maintenance ASSIST integrates seamlessly with your existing workflows—or runs on its own if you prefer.
Onboarding is fast and tailored to your portfolio. We’ll configure it based on your properties, escalation preferences, and response rules—so the AI knows what to handle and when to loop in your team.
From first request to final resolution—streamlined.
ASSIST steps in the moment a resident submits a request. It replies instantly by text, asks smart follow-up questions, and attempts to resolve the issue. If the problem requires on-site help, it escalates with full context—so your team can act quickly, without backtracking.
- Trained on real maintenance workflows
- Learns your properties over time
- Fully customizable escalation logic
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Works with (or without) your PMS
Try Maintenance ASSIST free for 60 days.
For a limited time, you can try Maintenance ASSIST for free for 60 days — and you won't even need to unplug your PMS.
Schedule a demo to learn more.
Built for the realities of multifamily operations.
Most PMS tools just route tickets or send messages. Maintenance ASSIST does more. It combines real-time AI support with a system that tracks and organizes everything—so you don’t miss issues, waste time, or burn out your team.
What Users Are Saying:
"One of the first maintenance requests that came through was a clogged toilet that was overflowing, and the ASSIST AI helped the resident solve the issue on their own. If I had one of those resolutions happen just once every three months, I'd say it's worth it."
— Dave Matteo, Principal at Cedarwood Development
Learn More
Can I integrate Maintenance ASSIST with my current property management platform?
Yes, Maintenance ASSIST is compatible with some property management systems including Buildium and Appfolio, and integration is simple. You will not need to unplug your current PMS in order to start using ASSIST. It can also stand alone if you do not wish to integrate.
How much does it cost?
When you sign up for Maintenance ASSIST, you get access to the software for free for two months. After your free two-month trial period, it costs $1.99 per unit per month, with a $50 monthly minimum. You'll also get free access to Payments ASSIST, which allows you to seamlessly and securely collect rent payments from your residents.
Can I try Maintenance ASSIST before I sign up?
Yes, you can demo our AI agent to see how it works by clicking here. We also offer a two-month free trial when you sign up.
How does the AI know how to resolve issues or answer questions about my property?
Our AI Assistant is trained using industry best practices, historical maintenance data, and expert-reviewed troubleshooting workflows. It identifies common property issues, offers guided troubleshooting, and knows when to escalate to a professional. To ensure reliability, the AI has strict guardrails to prevent unsafe recommendations or misdiagnoses. It won’t provide advice on regulated or high-risk issues, and it defers to experts when needed.
In addition, you'll have control over how the Assistant operates. You can suppress responses on specific topics, escalate certain requests to human staff, or customize responses to fit your property’s needs—ensuring it aligns with your policies while improving maintenance efficiency.
How do I begin using Maintenance ASSIST?
To get started with Maintenance ASSIST, schedule a demo here. A sales representative with extensive knowledge of the product will walk you through each feature. From there, if you choose to implement ASSIST at your company, an onboarding specialist will help you set up the software and answer any remaining questions. While we built ASSIST to be a user friendly, out-of-the-box solution, our onboarding team can ensure you are using the software optimally for your business.
Maintenance & Resident Communication
Handle resident communications with an advanced, customizable AI agent.
• Advanced AI that triages requests, troubleshoots with residents, and escalates when needed
• Easy-to-use dashboard tracks status of all tickets and requests, including AI resolution rate
• Customizable, allowing users to upload feedback and resident manuals to allow even more precise responses
Rent Collection & Vendor Payments
Securely accept rent payments, track finances, and manage vendors.
• Seamless rent collection with built-in payment reminders for residents
• User-friendly tools to manage vendor payments
• Transparent tracking of what’s paid, pending, and overdue
Leasing & Resident Management
Automate your leasing and renewals process.
• All-in-one platform for marketing and syndicating your listings
• FHA-compliant AI that engages with and qualifies leads, schedules tours, and tracks applications
• Automatically handles lease renewals for existing tenants
• Data-driven pricing recommendations